Effective Date: 28/11/2025

At Alfareed Card (“we,” “our,” or “us”), your privacy is our priority. We are fully committed to protecting your personal information and ensuring the highest level of security, transparency, and confidentiality across all our digital services.

This Privacy Policy explains how we collect, use, process, store, disclose, and protect your personal data when you access and use our website, services, and related features. It also outlines your rights regarding your personal data and how you can exercise those rights.

By accessing or using Alfareed Card, you acknowledge that you have read, understood, and agreed to the terms set out in this Privacy Policy.

This Privacy Policy Covers:

1. Information We Collect– The types of personal and non-personal data we collect.
2. How We Use Your Information – The purposes for which your data is processed.
3. How We Share and Disclose Information – When and how your data may be shared with third parties.
4. Data Security & Retention – The measures we take to protect your information and how long it is retained.
5.Your Rights & Choices – Your legal rights regarding your personal data and how to exercise them.
6.Cookies & Tracking Technologies – How and why we use cookies and similar technologies.
7.Changes to This Privacy Policy – How updates to this policy will be communicated.
8.Contact Information – How to contact us regarding privacy-related matters.

We are committed to handling your personal data in accordance with applicable data protection laws and recognized security standards. If you have any questions regarding this Privacy Policy or how your information is processed, please contact our Customer Support Team at: [support@alfareedcard.com]

1. Information We Collect

When you use Alfareed Card, We collect certain types of information to provide, maintain, secure, and improve our digital services. The information we collect includes the following:

• Personal Information

We collect personal information that you voluntarily provide to us when registering on our website, making a purchase, or contacting customer support. This information is necessary to deliver a secure and personalized digital experience. It may include:

Full name           – for account identification and billing purposes
Email address   – for sending order confirmations, digital delivery, updates, and service communications
Phone number  – for customer support, account verification, and urgent notifications
Date of birth      – for age verification and compliance purposes
Billing address  – for payment verification and fraud prevention

• Account Information

When you create an account with Alfareed Card, we collect and store account-related information including:

Login credentials                                   – username and encrypted password
Account preferences                            – language, notification settings, and communication preferences
Order history & transaction records   – including purchased digital products, prices, discounts, refunds, and disputes
Account security data                          – including login activity and other security-related information used to detect unauthorized access

• Payment Information

To process your transactions, we collect the necessary payment details through secure third-party payment gateways. This may include:

Payment method type
Transaction reference numbers
Payment status and history

Alfareed Card does not store sensitive payment information such as full card numbers or security codes. All payments are processed using encrypted and PCI-compliant payment providers to ensure the highest security standards.

• Device & Usage Information

When you browse or interact with our website, we may automatically collect certain technical information, including:

IP address
Browser type and version
Device type and operating system
Website usage behavior and interaction data
Cookies and tracking technologies

This data helps us improve website performance, enhance security, and personalize your experience.

• Customer Support Data

When you contact our support team, we may collect and store:

Inquiry details and communication records
Feedback, reviews, and survey responses
Records related to service issues, complaints, or dispute resolution

This information is used strictly to improve service quality and support efficiency.

2. How We Use Your Information

At Alfareed Card, We use your personal data to provide a seamless, secure, and personalized digital shopping experience. Your information helps us serve you better in the following ways:

• Order Processing and Delivery:

To efficiently process your digital card, game, or eSIM purchases and ensure transactions are completed accurately and promptly.

• Customer Support:

To respond to inquiries, resolve issues related to your account or orders, and provide timely assistance for any service-related concerns.

• Personalized Recommendations:

To enhance your experience by offering tailored suggestions, promotions, and services based on your preferences, previous interactions, and purchase history.

• Communication:

To provide essential updates on your orders, delivery status, and other relevant information regarding our products and services.

• Marketing and Promotions:

With your consent, we may send promotional materials, newsletters, and exclusive offers. You can opt out of these communications at any time.

• Account Management:

To manage your Alfareed Card account, update profile information, process payments, and maintain accurate records of your purchases and subscriptions.

• Legal Compliance:

To meet applicable laws, regulations, and obligations, including tax requirements and dispute resolution.

• Website Functionality and Performance:

To improve the performance, usability, and security of our website by analyzing user behavior and addressing technical issues.

• Service Enhancement:

To review feedback and user activity to refine and improve our services, ensuring a smooth and satisfying experience.

At Alfareed Card, Your information is always handled responsibly, with privacy and security as our top priorities, while delivering a personalized and optimized digital shopping experience.

3. How and why we share and disclose information

At Alfareed Card, your privacy is our top priority. We do not*sell or rent your personal information to third parties. However, in certain cases, we may share your data with trusted partners to provide our services efficiently and lawfully. These circumstances include:

• Service Providers and Partners:

We may share necessary information with third-party providers who support essential operations, including payment processing, order fulfillment, delivery, customer support, and website infrastructure. These providers are contractually required to use your data only for the services they perform on our behalf and in compliance with applicable privacy laws.

• Affiliate and Marketing Partners:

If you participate in promotional offers or campaigns, we may share limited information with affiliate partners to provide tailored deals and services. All shared data is protected under strict confidentiality agreements.

• Legal Compliance and Law Enforcement:

We may disclose your information to comply with legal obligations, respond to valid requests from authorities, or address fraud, disputes, or tax requirements.

• Fraud Prevention and Security:

To safeguard our platform and your account, we may share information with security and fraud detection providers for transaction verification and protection against unauthorized access.

• Business Transfers and Corporate Transactions:

In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of the transaction. We ensure that the receiving entity upholds the privacy commitments outlined in this policy.

• User-Requested Disclosures:

If you authorize or request sharing your data with third parties, such as through social media integrations, referrals, or external payment services, we will disclose information accordingly.

• Aggregated and Anonymized Data:

We may share non-identifiable, aggregated data with business partners, advertisers, or research institutions for analytics, business insights, and service improvements. This information never contains personally identifiable details.

At Alfareed Card, any shared information is handled securely and in accordance with data protection regulations. Your privacy is always respected, and your information is only disclosed when necessary to provide our services or meet legal obligations.

4. Data Security & Retention

At Alfareed Card, We are committed to protecting your personal information and implementing robust security measures to prevent unauthorized access, alteration, disclosure, or destruction.

Data Security

We use industry-standard security practices, including encryption, secure servers, access controls, and regular security assessments, to maintain the confidentiality and integrity of your data. Key measures include:

• Encryption and Secure Transactions:

Sensitive information, such as payment details, is encrypted and processed through secure payment gateways to prevent unauthorized access.

• Access Controls:

Only authorized personnel with a legitimate need can access personal data. All staff members are bound by strict confidentiality obligations.

• Continuous Monitoring:

Our systems are regularly monitored for potential vulnerabilities, unauthorized activity, and security threats.

• Compliance with Security Standards:

Our security practices align with industry regulations and best practices to protect your data from cyber threats.

While we take all reasonable precautions, no method of online transmission or electronic storage is completely secure. We encourage users to follow best practices, such as using strong passwords and avoiding sharing sensitive information over unsecured networks.

Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. Retention periods are based on the following:

• Account and Transaction Records:

Account details, order history, and payment information are retained while your account is active and for a reasonable period afterward to meet tax, accounting, and legal requirements.

• Legal and Regulatory Compliance:

Certain information may be kept longer if required by law, regulatory obligations, or to resolve disputes and prevent fraud.

• Marketing Preferences:

If you opt out of marketing communications, we retain your contact information to respect your preferences and prevent further promotional messages.

Once the retention period ends, your data is securely deleted or anonymized, ensuring it is no longer identifiable or retrievable. You can request deletion of your personal information by contacting our Customer Support Team.

5. Your Rights & Choices.

At Alfareed Card, we are committed to transparency and giving you control over your personal data. In accordance with applicable data protection laws, you have the following rights:

• Right to Access:

You can request confirmation of whether we process your personal data and obtain a copy of the information we hold about you, along with details on how it is used.

• Right to Rectification:

You may request corrections or updates if any of your personal data is inaccurate or incomplete.

• Right to Erasure (“Right to Be Forgotten”):

You can request the deletion of your personal data in certain circumstances, such as when it is no longer needed for its original purpose or if you withdraw consent. Certain data may still be retained as required by law or for legitimate business purposes.

• Right to Restrict Processing:

You can request that we limit the processing of your personal data under specific conditions, such as when you contest its accuracy or object to processing.

• Right to Object to Processing:

If your data is processed based on legitimate interests, you have the right to object, including for direct marketing purposes.

• Right to Data Portability:

Where applicable, you may request your personal data in a structured, commonly used, and machine-readable format, and ask for its transfer to another service provider where technically feasible.

• Right to Withdraw Consent:

If our processing is based on your consent, you can withdraw it at any time. Withdrawal does not affect the lawfulness of processing carried out before the withdrawal.

• Right to Lodge a Complaint:

If you believe your data protection rights have been violated, you can file a complaint with the relevant data protection authority. We encourage you to contact us first so we can address your concerns directly.

• Exercising Your Rights:

To exercise any of these rights or inquire about your personal data, please contact our Customer Support Team. For security reasons, we may need to verify your identity before processing your request. All requests will be handled in accordance with applicable laws and regulations within the required timeframe.

You can also manage certain preferences, such as opting out of marketing communications, through your account settings or using the unsubscribe option in promotional emails.

6. Cookies & Tracking Technologies .

At Alfareed Card, We use cookies and similar tracking technologies to enhance your browsing experience, analyze website performance, and provide personalized content. This section explains the types of technologies we use, their purposes, and how you can manage them.

• What Are Cookies and Tracking Technologies?

1. Cookies: Small text files stored on your device when you visit our website, enabling us to remember your preferences and improve site functionality.
2. Web Beacons and Pixels: Tiny graphic images embedded in emails or web pages that track your interaction with our content.
3. Scripts: Pieces of code that run on our website to collect information about your interactions and preferences.

• Types of Cookies We Use

1. Essential Cookies: Required for the basic operation of our website, such as security and network management.
2. Performance and Analytics Cookies: Collect information on how you use our site to help us improve performance and your overall experience.
3. Functional Cookies: Remember your preferences and choices to provide personalized features.
4. Targeting and Advertising Cookies: Track browsing habits to deliver relevant advertisements and measure the effectiveness of marketing campaigns.

• How We Use Cookies and Tracking Technologies

1. Enhancing User Experience: By remembering your preferences and settings, we provide a more efficient and personalized browsing experience.
2. Analyzing Website Usage: These technologies help us understand how users interact with our site, allowing us to optimize content, layout, and functionality.
3. Marketing and Advertising: Cookies allow us to deliver relevant ads based on your interests and measure the success of our marketing campaigns.

• Managing Your Cookie Preferences

You have the right to control the use of cookies and tracking technologies:

1. Browser Settings: Most browsers allow you to accept or reject cookies. Refer to your browser’s help section for instructions.
2. Opt-Out Tools: For analytics and advertising cookies, you can use opt-out tools provided by services such as Google Analytics.
3. Do Not Track: Enable this feature in your browser to signal your preference not to be tracked across websites.

Please note that disabling certain cookies may affect website functionality and limit access to some features.

7. Changes to This Privacy Policy .

At Alfareed Card, We may update or modify this Privacy Policy at any time to reflect changes in our business practices, legal requirements, or industry standards. Any revisions will be posted on this page with an updated “Last Updated” date. Where required by law, we may also notify you through a prominent notice on our website.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal data. Your continued use of Alfareed Card after any changes signifies your acceptance of the updated Privacy Policy. If you do not agree with the updates, please discontinue using our services and contact us to exercise your rights regarding your personal information.

For any questions or concerns about updates to this Privacy Policy, please contact our Customer Support Team.

8. Contact Information.

If you have any questions, concerns, or requests regarding this Privacy Policy, Terms and Conditions, or your experience using Alfareed Card, you may contact our Customer Support Team using the following channels:

Email:  [support@alfareedcard.com]

Phone:  Chat with us

Website Contact Form:  Contact Us

Our team is committed to addressing your inquiries promptly and assisting you with any issues related to your account, transactions, or the use of our Services.

We encourage you to reach out with any questions regarding privacy, account management, payments, or platform usage, and we will make reasonable efforts to respond in a timely and professional manner.