Refund & Return Policy

AlfareedCard — Digital Products Platform

Effective Date: 1 January 2025

Last Updated: 1 January 2026

Governing Law: Laws of the United Arab Emirates

Jurisdiction: Courts of the Emirate of Dubai, UAE

AlfareedCard is committed to providing a clear, transparent, and professional digital shopping experience that is fully consistent with the nature of the digital products offered on the platform. This Policy governs all matters related to cancellations, returns, and exchanges, and defines the circumstances under which such requests may be accepted or denied — in accordance with the laws of the United Arab Emirates, Federal Decree-Law No. 14 of 2023 on the Protection of Consumers in Electronic Commerce, and the platform’s internal protection policies.

By accessing or using AlfareedCard’s services, you confirm that you have read, understood, and agreed to this Policy in its entirety, including the binding nature of its terms with respect to the non-returnability of digital products once delivered.

Quick Reference Summary

The following table summarises the key scenarios covered by this Policy:

✅ Accepted Cases	❌ Not Accepted
✔ Verified technical defect from issuer	✗ Code already activated or used
✔ Code never activated or revealed	✗ Wrong product purchased by user
✔ Report submitted within reasonable time	✗ Regional/country incompatibility (Region Lock)
✔ Duplicate charge confirmed by bank	✗ Code expired due to user inaction
—	✗ Code shared with or lost to a third party
—	✗ Non-usage without a technical defect

1. Nature of Digital Products

All products available on AlfareedCard are exclusively digital in nature — including prepaid cards, activation codes, and electronic vouchers. Due to the instant delivery and irrevocable nature of digital goods, all completed orders are considered final and are non-cancellable, non-returnable, and non-exchangeable once payment has been processed and the code has been correctly delivered to the customer’s account.

This Policy is consistent with UAE Federal Decree-Law No. 14 of 2023 on Consumer Protection in E-Commerce, which exempts digital goods from the standard return right once they have been accessed or delivered.

2. Customer Responsibilities

Prior to completing any purchase, the customer is solely responsible for:

Ensuring the accuracy of all information entered during the purchase process.
Selecting the correct product, denomination, and regional variant suitable for their intended use.
Verifying that the code is compatible with the intended platform, country, and account.
Reading and understanding all product-specific terms, validity periods, and regional restrictions.

AlfareedCard shall bear no liability for:

Orders placed incorrectly or by mistake by the customer.
Misuse or improper redemption of digital products.
Accidental disclosure of a code to a third party.
Any restrictions, policies, or limitations imposed by third-party service providers.

3. Eligible Cases for Return or Exchange

In accordance with UAE e-commerce regulations, digital products are exempt from the general right of return after delivery, as they cannot be restored to their original state once accessed. AlfareedCard will consider a return or exchange request only in the following specific case:

Eligible Case: A verified and confirmed technical defect originating from the product issuer that renders the digital code completely unusable.

All of the following conditions must be simultaneously satisfied:

The defect is purely technical and prevents the code from functioning in its entirety.
The defect originates from the original issuer and is not caused by the user’s account status, geographic location, or device.
The report is submitted within a reasonable timeframe from the date of purchase.
The digital product has not been activated, revealed, or used in any manner.
AlfareedCard is granted the necessary access to investigate, including direct contact with the issuer or provider.

The following situations are explicitly excluded and will not be considered valid grounds for return or exchange:

Misuse of the product or sharing of the code with any third party.
Incompatibility due to regional or country restrictions (Region Lock).
Activation refusal by the service provider based on their own internal policies.
Expiry of the product’s validity period as disclosed at the time of purchase.
Issues attributable to the user’s external account, including bans, restrictions, or unmet eligibility requirements.

Upon verified confirmation of an eligible technical defect, AlfareedCard will either replace the product or refund its value in accordance with its approved internal procedures.

4. Order Cancellation — Suspected Fraud or Policy Violation

AlfareedCard reserves the absolute right to cancel any order, at its sole discretion, as a precautionary measure when suspicious, irregular, or non-compliant activity is detected. In such cases, the following apply:

The order amount will not be refunded to the customer’s wallet balance or payment method.
The order amount will be placed on a mandatory hold for 21 calendar days from the date of cancellation.
During this period, AlfareedCard will review any financial disputes, fraud reports, or payment provider notifications.
The conclusion of the hold period does not automatically entitle the customer to a refund.

This procedure is implemented in good faith to protect all parties involved and to ensure full compliance with applicable UAE anti-fraud and financial security regulations.

5. Right to Object to Cancellation

A customer who believes their order was cancelled in error is entitled to submit a formal written objection by emailing [email protected], attaching all relevant supporting documentation that substantiates the legitimacy of the transaction.

The objection will be reviewed by AlfareedCard’s compliance team. A decision will be communicated within 14 business days of receiving the complete documentation. AlfareedCard’s decision, following review, shall be considered final.

Note: Submitting an objection does not guarantee a refund or reversal of the cancellation decision. All cases are assessed on their individual merits.

6. Force Majeure

AlfareedCard shall not be held liable for any failure or delay in fulfilling its obligations under this Policy where such failure or delay results from causes beyond its reasonable control, including but not limited to:

Technical outages or disruptions at the product issuer’s platform.
Government-imposed restrictions or regulatory changes affecting digital products.
Cyberattacks, data breaches, or infrastructure failures beyond AlfareedCard’s control.
Natural disasters, pandemics, or other force majeure events.

In such circumstances, AlfareedCard will make reasonable efforts to notify affected customers and resolve outstanding issues as promptly as possible.

7. Post-Delivery Responsibilities

Upon successful delivery of a digital code to the customer’s account, AlfareedCard assumes no liability whatsoever for:

Loss, misplacement, or accidental deletion of the code by the customer.
Theft or unauthorised access to the code resulting from the customer’s own actions or negligence.
Reuse of the code following activation.
Voluntary or involuntary disclosure of the code to any third party.

No return requests will be entertained after a code has been activated or used, under any circumstances.

8. Amendments to This Policy

AlfareedCard reserves the right to amend, update, or replace this Refund & Return Policy at any time, without prior notice to customers. All amendments become effective immediately upon publication on the AlfareedCard website or mobile application.

Continued use of the platform following the publication of any amendments constitutes the customer’s explicit and binding acceptance of the updated Policy. Customers are encouraged to review this Policy periodically.

9. Governing Law & Jurisdiction

This Policy is governed exclusively by the laws of the United Arab Emirates. Any dispute arising in connection with this Policy shall be subject to the exclusive jurisdiction of the competent courts of the Emirate of Dubai, UAE.

AlfareedCard operates in full compliance with UAE Federal Law No. 24 of 2006 on Consumer Protection, Federal Decree-Law No. 14 of 2023 on E-Commerce Consumer Protection, and all other applicable UAE legislation.

10. Support & Contact

For any inquiries, complaints, or formal objections related to this Policy, customers may contact AlfareedCard through the official support channels available on the platform or by writing to:

Email: [email protected] All correspondence will be handled in accordance with this Policy and applicable UAE law.

AlfareedCard is committed to responding to all formal correspondence in a professional and timely manner.

AlfareedCard — Digital Products Platform | Governed by the Laws of the UAE [email protected]